Frequently Asked Questions
Everything you need to know about our professional brass instruments and services.
How long does international shipping take?
We ship our instruments worldwide via specialized couriers. Typically, international orders arrive within 7 to 14 business days, depending on your location and customs processing.
What is your return policy for instruments?
We offer a 14-day trial period. If you are not completely satisfied with your instrument, you can return it for a refund, provided it is in its original condition. Please note that return shipping costs and a restocking fee may apply.
Do Wessex instruments come with a warranty?
Yes, all our new instruments come with a comprehensive 3-year warranty against manufacturing defects. This covers the valves, slides, and structural integrity of the brass.
Are cases and mouthpieces included?
Most of our tubas and brass instruments include a high-quality wood-shell or lightweight foamed case and a starter mouthpiece unless otherwise specified in the product description.
Do you offer financing or payment plans?
We offer several flexible payment options at checkout, including major credit cards, PayPal, and integrated financing solutions like Affirm or Klarna, depending on your region.
How are the instruments tested before shipping?
Every instrument undergoes a rigorous quality control check by our professional technicians. We play-test and inspect each valve and slide to ensure it meets our performance standards before it is securely packed for transit.